Return Policy

Order Cancellation & Refund

Order processing started from the moment that the buyer confirms the order details are correct. The order cannot be canceled or changed for any reason. Since the doll is a custom product that is created especially for each buyer based on the chosen specifications.

If you want to cancel your order while we have begun processing your order, the cancellation fee will be charged. This amount will be deducted from the refund processed to your card if we have already processed your credit card for shipping. The specific cost depends on the progress of the order.

However, you will not be charged any extra cost to add or change items or cancel your order any time prior to processing the order. An order cannot be changed or canceled after it has been shipped. If your order has already been shipped, any change or cancellation would be subject to our Return & Exchange Policy.